Trust me, I noticed before Covid that eating out in Sioux Falls was a crap shoot. Sometimes you get good service, poor food or poor service and good food or poor service and poor food or great service and great food. It’s always a mystery. As a person who worked in restaurants for over 20 years it is frustrating, but I also understand we all have bad days. I have often told people I was top of my game maybe 75% of the time, and when I was like that, you were lucky to have me as a server. The other 25% of the time, I feel sorry for you, because when I sucked, I really sucked (I was also mean to blue hairs, Hoots and people who prayed before they ate, commonly known as the people WHO DON’T TIP).
I have only ate indoors a handful of times since Covid hit and it wasn’t until after I recovered from my own bout with it that I decided to eat indoors. It has always been by myself and I try to sit away from folks. Trust me, I get it that it is probably not fun wearing a mask during a whole shift to wait on people, but it is your job. I have also noticed that service has gotten even worse since Covid. I think it has a little to do with less experienced younger servers who are not afraid of getting Covid working mostly during the pandemic, while the older experienced ones have decided to sit it out. There is also a whole different level of rudeness and flat out lying from servers that I have never really seen before. You know, you don’t have to lie to me, just grab your manager, which also lie to you to. Yah can’t win.
Last night I was baffled by the policies of a certain DTSF restaurant that is a small Midwest franchise. It is a popular place and the food is good for a franchise. I have ate there several times and have never had a bad plate. The service last year before Covid was always really good and the food has never been bad, until the service I received last night.
I sat at the bar to just simply have a quick burger and beer before going somewhere. While the service was ‘acceptable’ you would think I wouldn’t have to ASK every time I needed something. There were literally 4 of us sitting at the bar and 2 were together.
Service aside what was annoying is they have that stupid line on the ticket that asks for you to donate to a charity that they will give to in THEIR name. They have also added a line that asks if you will ’round up’ for the charity (another annoying trick retail is pulling during this pandemic). I always write ‘DUMB’ on that line and write to give their own money since this takes tips away from the servers. But what really surprised me was the $.50 charge for a side of mayo that I asked for, you know, a common condiment that should be included with a cheeseburger anyway. It’s not like I was asking for garlic truffle oil aoli or guacamole, just a side of Miracle Whip.
I will say that $.50 charge probably lost you a customer.
It’s the little things!
What’s next a bubblegum machine with condiments in it that you have to pay for to dispense? Maybe a dishwashing charge if you don’t opt for wax paper and plastic forks?
While we have certainly heard the bitching and complaining about the loss of business in the local hospitality industry during Covid, maybe it’s NOT Covid, maybe it’s your p!ss poor customer service where you beg your customers to give to a charity that you take credit for while charging me for a swab of liquified egg whites. Heck, even Wendy’s and BK don’t charge for mayo on a burger!
While some say they miss eating out due to the pandemic, let me fill you in, you ain’t missing much.
So the next time you hear about a restaurant that has gone under, maybe it wasn’t Covid, maybe it had to do with a mayo famine.